Information About Chat Reference

What is instant messaging?
Instant Messaging (IM) is real-time text communication between two people online.
 
What is Meebo?
Meebo is a Web-based service which allows Library users and visitors to ask questions of a Ross-Blakley Law Library Reference Librarian through online instant messaging via a widget on our website.
 
How do I use Meebo instant messaging?
Your question goes into the smaller white box with the text "Type here and hit enter to send a private message." Once you've typed your question and hit Enter, a Reference Librarian will respond as soon as possible (not necessarily immediately) during normal Reference Hours. These hours are: Monday-Thursday: 8:30am to 8:oopm, Friday: 8:30am to 5:00pm and Sunday: 1:00pm to 5:00pm.  Reference hours change during breaks and intersessions.  You can find the reference schedule here: Law Library and Reference Hours.
 
Do I need to identify myself in order to use chat reference?
You do not need to identify yourself. You may remain anonymous or click where it says Edit Nickname to identify yourself.
 
Who will see my message?
Only the Reference Librarian on duty. Other students and staff will never see your communications via Reference Chat.
 
When can I send you an instant message?
Chat Reference is only available during normal Reference hours: Monday-Thursday: 8:30am to 8:oopm, Friday: 8:30am to 5:00pm and Sunday: 1:00pm to 5:00pm.  Reference hours change during breaks and intersessions.  You can find the reference schedule here: Law Library and Reference Hours. Even during these times, Reference Chat may not be available due to various circumstances.  In-person patrons are given priority. We will help you as soon as possible. 
 
What do I do when Chat Reference is not available?
You can contact the Reference Desk via email and a Reference Librarian will get back to you as soon as possible, usually the next day. Alternatively, you can wait until normal Reference Hours resume to contact us via instant message, phone, or in person. Please see Ask a Librarian.
 
Why can't I see the Meebo box?
If you are using your own computer you will need to download the latest Adobe Flash player to see/use the widget. It is available for download at http://www.adobe.com/go/getflash/. Because the Meebo widget uses Adobe Flash player it may not work on mobile devices such as smart phones and tablets.
 
Why can't I type anything into the box? Why doesn't the widget do anything when I hit Enter?
The Meebo widget occasionally has problems loading due to various reasons, depending on the hardware and software you are using. If Meebo is not working for you, first try to refresh your Web browser. If that doesn't help, try a different Web browser. If you are still having problems, contact the Reference Desk via phone at 480-965-6144 or email.
 
What types of questions can I ask?
Please see our Reference Policies page for the types of questions we can and cannot answer.  Due to the volume, nature or frequency of research questions, we may request that you come into the library to conduct your research. Our chat service is intended to provide information to patrons who have occasional questions regarding legal research rather than to substitute for patrons doing their own research. Complicated or long questions are best restricted to phone or in person settings.  We will advise you when your question is not suitable for chat reference.